Frequently asked questions

DELIVERY

- Is the shipment cash on delivery?

Good afternoon! We work on full prepayment, there is no surcharge. But if the size or model does not suit you, you can exchange or return the goods

- Is there delivery to other countries?

Delivery only in Ukraine)

- How quickly will I receive my order?

Orders are sent within 1-5 business days after the prepayment is credited.

- Can I receive the goods at home?

You can place an order by courier via New Mail, or Myst Express

GUARANTEE AND RETURNS

- What should I do if the goods did not suit me?

At the post office, check the goods, if they do not suit, refuse to receive them, the warehouse will check them, and refund the money, or issue an exchange)

- What should I do if a defect is found?

At the post office, check the goods, if they are found defective, refuse to receive them, the warehouse will refund your money, or exchange the goods.

- Who pays for the return shipping?

The shipping fee is not included in the price of the product, so the customer pays the shipping costs when returning the product of proper quality.

SELECTION OF GOODS

- Can I view the product in an offline store?

Yes, but not all products may be in your store, you can choose on the website and order the product with delivery to cities or by new mail.

– How do I choose the right product by size?

Good afternoon! When choosing a size, you are guided by the measurements in the description)Each model has its own size grid.

- Can I order a product that is not in stock?

No, unfortunately, a product that is not in stock may no longer appear.

ORDER PLACEMENT

- Can I place an order by phone?

Yes

- Can I order two products and then return the one that does not fit?

Yes, but the shipping costs are at your expense.

- Can I reserve the product for a certain period of time?

Yes, of course)

- What is the minimum order amount?

We do not have a minimum order, we place orders for any value.


Вікторія
| 18.05.2026 |
( тема: Босоніжки чорні )

Я в захваті: Швидко, організовано, босоніжки "АГОНЬ" і дууууже бюджетно! Рекомендую 1000%

Тетяна
| 12.05.2026 |
( тема: Босоніжки на низь... )

Чудовий магазин. Швидко відправили. Босоніжки зручні, по розміру підійшли. Дякую.

Тарас
| 05.05.2026 |
( тема: Чоловічі чорні кр... )

Все добре. Вся заявлена на сайті інфа по кросівкам підтвердилась. Відправили дуже оперативно. Ціна доволі адекватна. Поки тільки приємні враження від покупки. Подивимось як кросівки покажуть себе під час носіння

Алексан...
| 21.04.2026 |
( тема: Кеды мужские оран... )

Товаром доволен, таблица размеров соответствует. Хороший магазин, рекомендую.

Ольга
| 13.04.2026 |
( тема: Жіночі та чоловіч... )

Замовила тут вперше.Про ваш магазин ни знала.У тік ток дівчинка робила розпаковку зі взуттям і я зайшла до вас ,і знайшла для себе та чоловіка взуття.Гарні ціни,якість те ж.Дякую.